Subsidence Privacy Policy

Subsidence Repairs operates subsidencerepairs.com.au and takes responsibility for the personal information that visitors submit through it. This privacy notice sets out the categories of detail we gather, the reasons we gather them, what happens to them afterwards, and the rights available to you under Australian privacy law. Reading this notice before you send an enquiry will give you a clear picture of how your information is handled.

We only hold personal information that you actively supply. When you complete the enquiry form on this site, you will typically be asked for your name, a way to contact you such as a phone number or email, the location of the property where subsidence may be a concern, and a brief description of what you have observed. Our form infrastructure is provided by Basin, which processes each submission and forwards it to us. Please keep your message focused on the subsidence issue at hand. Avoid adding sensitive personal data or information about other people unless it is strictly necessary to describe the job.

The details you submit are used to progress your enquiry about subsidence work. A copy of those details is passed to the specialist firm that carries out the physical work, so that firm can contact you directly to discuss your situation and arrange a free quote. Once your details have been shared with that firm, it becomes responsible for how it handles them from that point forward. We do not sell your personal information to any third party, and we do not use it for any purpose unrelated to dealing with your enquiry.

We hold and use your personal information because you have asked us to take steps towards arranging subsidence work, which gives us a legitimate reason to process it. Where Australian privacy legislation requires us to handle information only in ways that a reasonable person would expect given the circumstances in which it was collected, we keep that standard in mind throughout.

We keep your details for as long as is reasonably necessary to deal with your enquiry and to handle any follow-up queries that arise from it. Once that purpose has been fulfilled and there is no longer a practical need to retain the information, we delete it. We do not archive personal information beyond the period required to serve the purpose for which it was collected.

Australian privacy law, specifically the Privacy Act 1988, gives you certain rights over personal information held about you. You may ask us at any time to tell you what details we hold and to provide you with access to them. If any of those details are wrong, out of date or incomplete, you may ask us to correct them and we will do so without unnecessary delay. To make a request of either kind, please use the enquiry form and we will respond as promptly as we can.

This site places small data files called cookies onto your device when you browse its pages. These files help the site function properly and allow us to understand in general terms how visitors move through the content. They do not identify you personally. You can adjust your browser settings to refuse cookies or to alert you before they are stored, although doing so may affect how some parts of the site behave.

If you have any questions about how your personal information is handled, or if you wish to raise a concern, please reach out via the enquiry form and we will look into the matter carefully. If you feel that a concern has not been resolved to your satisfaction, you have the right to contact the Office of the Australian Information Commissioner.